Complaints Policy for

At, we strive to provide our users with the best possible experience and customer service. We understand that there may be instances where our users may have concerns or complaints regarding our website, services, or interactions. This Complaints Policy outlines the procedure for addressing and resolving such complaints in a fair and timely manner.

Scope of the Policy:

  1. This policy applies to all users of, including visitors, registered users, and customers.

Communication Channels:

  1. Complaints can be submitted through the following channels:
  • Email:
    • Contact Form: A dedicated contact form will be provided on the website for submitting complaints.

Complaint Submission:

  1. When submitting a complaint, please provide the following details:
  • Full name
    • Contact information (email address, phone number)
    • Nature of the complaint
    • Relevant details, such as specific incidents, dates, and any supporting documents or evidence

Complaint Handling Process:

Upon receiving a complaint, will follow the below process:
a. Acknowledgment:

We will acknowledge the receipt of the complaint within [X] business days via email or phone, confirming that it is being reviewed and investigated.
b. Investigation:

Our team will thoroughly investigate the complaint, considering all available information and relevant records. This may involve communicating with the complainant to gather additional details or clarifications.
c. Resolution: aims to resolve complaints as quickly as possible. We will strive to provide a resolution within [X] business days from the date of acknowledgment. In complex cases, where more time is required, we will provide regular updates to the complainant.
d. Communication of Findings:

Once the investigation is complete, we will communicate the findings and resolution to the complainant via email or phone. This may include an apology, explanation, corrective measures taken, or any other relevant information.
e. Escalation:

If the complainant is not satisfied with the resolution, they may request further escalation. In such cases, will review the complaint internally and, if necessary, involve senior management to ensure a fair and objective review.
f. Final Decision:

  1. will make its final decision on the complaint, taking into account all relevant information and the complainant’s concerns. The final decision will be communicated to the complainant in writing.


  1. will handle all complaints with the utmost confidentiality. Personal information provided during the complaints process will only be used for the purpose of investigating and resolving the complaint.

Continuous Improvement:

  1. views complaints as an opportunity to identify areas for improvement. We will analyze and evaluate all complaints received to identify recurring issues and implement appropriate measures to prevent their recurrence.

External Mediation:

  1. If the complainant remains dissatisfied with’s final decision, they may choose to seek external mediation or take legal action as per their rights and jurisdiction.

Note: This Complaints Policy is subject to change without prior notice. Users are encouraged to review the most recent version available on